- TRY INTOOLS HOW TO
- TRY INTOOLS UPDATE
- TRY INTOOLS REGISTRATION
- TRY INTOOLS PASSWORD
In Genesys Administrator, navigate to Provisioning > Accounts > Roles and click New. You should not complete this procedure if you have already created a user who has permissions to create rules packages in Genesys Rules Authoring (as described in the "Role-based Access Control" chapter of the Genesys Rules System Deployment Guide). Once roles are imported, you can assigned them to the user who publishes the rule templates and creates rules for GWE. You should complete this procedure if you need to import permissions to enable a user to create rules for Genesys Web Engagement. This user should also have: Read access to all tenants which are supposed to be used Role with sufficient permissions (as detailed in Genesys Rules System Deployment Guide) Read access to Business Structure folder and associated nodes that are supposed to be used Read access to Scripts folder and Scripts objects (which are representations of the rule templates).Įnd (Optional) Configuring Roles Settings for Rules Management In the Security tab, set a user who has Read, Create, Change rights for the Scripts folder in Log On As. Belongs to a Role with the following privileges: Template - Create, Template - Modify, Template - Delete. Has Read and Execute permissions for the Genesys Rules Authoring client application (set up in Configuration Server) this user must have explicit Read and Execute permissions or must belong to an access group with those permissions. In the Authentication section, enter a name and password for a user who:. Enter the Servlet path as genesys-rules-authoring. This is the port with the ID genesys-rules-engine that is specified for the GRS application (with type Business Rules Execution Server) in Genesys CME. This is the name of the host specified for the GRS application (application with type Business Rules Execution Server) in Genesys CME. Enter the Repository Server host name. Navigate to Genesys Rules System > Repository Server. In the Authentication section, enter the name and password for a user who can connect to Configuration Server and click Apply. Enter the application name for the Rules Authoring Client application. Enter the Configuration Server host name. Navigate to Genesys Rules System > Configuration Server. Open Genesys Rules Development Tool by starting Composer. You enabled the Galileo update site in GRDT, as described in Installing the GRDT Component. For more information about installing GRDT, refer to Installing the GRDT Component in the the Genesys Rules System Deployment Guide. 
See Genesys environment prerequisites for compliant versions. Your environment includes Genesys Rules Development Tool (GRDT), deployed as a Composer plug-in.The language is added to the Language section.Ĭomplete the following procedures Genesys Rules System to work with Web Engagement.Ĭonfiguring Genesys Rules Development Tool The tag is added to the Category Matching Tags section. Language - Select a language from the list.Select the Playground-SearchWithCategory category.The new category is added to the list of categories. Enable "Reveal category in Agent Portal" to make the category available for agents.Category Description - Keywords for search.
Category Name - Playground-SearchWithCategory. On the Categories page, click New Category. Open a browser and go to http(s):// :/server. In the steps below we create a category that matches the "contract" search term, Step 2 in our Test Scenario. Customize the DSL file with the InTool application. Note that for steps 1 through 6, you do not need to take any action if you are using the Playground application, as these items are covered out of the box. Here are the steps to complete before we can walk through our test scenario. The agent sends the user a link to a page of interest. The user fills out the registration form and submits it. 
The user enters a search term, "contract", in the search box.
To give you a better idea of how to use the Playground application, let's walk through an example of building a "keyword search" scenario.
Multimedia Connector for Skype for Business.
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